Returns & Exchanges
At Molby The Label, we want you to love your handmade pieces; however, if you are not completely satisfied, you can return your items within 14 days of delivery. Please ensure all garments are unworn, in their original condition, and have all tags still attached.
Initiate Your Return
Log into our online returns portal using your order number and email address to select the items you wish to send back.
Package Your Items
Carefully pack your garments in their original packaging to prevent damage during transit, ensuring all original labels are included.
Ship the Parcel
Generate your shipping label through the portal and drop your package off at any authorized courier location.
Receive Your Refund
Once our team inspects your return, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing